REFUNDS & EXCHANGES POLICY
We want you to love what you ordered! You can return or exchange any unworn, unwashed or defective merchandise within 7 days of delivery. Returns made within 7 days of delivery in original unworn, unwashed condition with all labels attached will be refunded to the original form of payment within 7 days of return. Refunds of delivery charges will not apply and you will have to cover the risk and costs of returning the item to us.
Send items back to Flexbae:
POSTNET BRENTWOOD PARK
Shop 10, Brentwood Park Shopping Centre Cnr Great North &, Stanley Rd, Brentwood Park, Benoni, 1501 – please forward tracking number so we can follow up from our side.
Flexbae reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Flexbae a replacement item will be sent where possible. This is subject to stock availability. A response for Faulty Claims will be received within 48 hours of the garments arrival at Flexbae offices.
PLEASE NOTE:
a) Flexbae will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping and handling charge.
c) For faulty or damaged goods, please include a copy of your delivery receipt.
d) You need to send the original or a copy of delivery receipt with you order.
e) In the event that your product is lost in transit, Flexbae will not be held liable. f) Customer is responsible for all shipping cost this includes shipping it to us and shipping it back to you.
RETURNS & EXCHANGES
We want you to love what you ordered!
SALE ITEMS:
No refunds or exchanges applicable on sale items. All items purchased on sale are final.
RETURNS
You can return or exchange any unworn, unwashed or defective merchandise within 7 days of delivery.
Returns made within 7 days of delivery in original unworn, unwashed condition with all labels attached will be refunded / exchanged (exchanges are subject to stock availability)
COURIER REFUND POLICY
REFUNDS
Refunds of delivery charges do not apply whatsoever.
You will have to cover the risk and costs of returning the item to us to the below destination.
A Refund can only be processed and paid out once we receive the item back at our offices.
REPLACEMENTS
In addition, if you opt for a replacement garment:
- you will need to return the item at your cost
- we will cover the courier cost back to you.
RETURN ADDRESS:
POSTNET BRENTWOOD PARK
Shop 10, Brentwood Park Shopping Centre Cnr Great North &, Stanley Rd, Brentwood Park, Benoni, 1501
(please email us the Tracking Number)
100% 7 Day Money Back Guarantee Returns
We want our customers to love every product purchased from FlexBae. If you are not 100% happy when you receive your order simply return it with in 7 days of when you receive the item in the same condition you received it and we will offer you an exchange or refund no questions asked! An inspection will be conducted to determine if the product has been returned in the same condition it was delivered. Flexbae reserves the right to determine whether a product is faulty and conduct a production and quality check.
CONDITIONS FOR RETURNS
- Products must be returned within 7 days of delivery receipt.
- Original tags must remain attached.
- Item(s) must be in original condition, unworn, unsoiled and in original packaging
HOW TO RETURN
- Ensure all tags are intact and items are as per the conditions above.
- Send the item back to us via POSTNET with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. Expenses associated with postage shall not be refunded on any return items.
- Included the following items in your original packaging:
- The items you wish to return.
- The invoice.
NB: Items must be posted to POSTNET BRENTWOOD PARK Shop 10, Brentwood Park Shopping Centre Cnr Great North &, Stanley Rd, Brentwood Park, Benoni, 1501.
Please print and complete the Return Form, available here.
REFUNDS
Refunds of delivery charges do not apply whatsoever.
You will have to cover the risk and costs of returning the item to us to the above destination.
A Refund can only be processed and paid out once we receive the item back at our offices.
EXCHANGES
In addition, if you opt for a replacement garment:
- you will need to return the item at your cost
- we will cover the courier cost back to you.
ANY QUESTIONS?
If you have any queries regarding the returns and exchanges process, do not hesitate to contact us by email [email protected]
